Policies
Consent, privacy, and practice terms
Please read through this information before beginning therapy. It explains how the practice works, how information is handled, and what to do if you need urgent support.
Informed consent for psychotherapy and counselling
Therapy is a collaborative process that may involve exploring emotions, relationships, memories, beliefs, and everyday patterns. At times it may feel supportive or relieving; at other times, difficult feelings may come up as meaningful experiences are discussed.
Cocoon works integratively, drawing from Gestalt therapy, Rational Emotive Behaviour Therapy (REBT), and psychodynamic perspectives. The focus and pace of therapy are discussed together and can be reviewed throughout the work.
Confidentiality
Personal information and therapy-related material are treated as confidential. Information is not shared without permission unless an ethical or legal responsibility requires it.
- There is a clear and immediate risk of harm to you.
- There is a clear and immediate risk of harm to another person.
- Disclosure is required by a valid legal order or statutory obligation.
Record keeping
Basic records may be kept to support continuity of care. These can include intake details, scheduling information, therapy goals, and brief session notes.
Practice terms and scheduling
Appointments
Sessions are scheduled by appointment. If you arrive late, the session will still finish at the original time so that later appointments are not affected.
Cancellations and rescheduling
Please request cancellations or changes at least 24 hours before the appointment. Sessions cancelled with less than 24 hours' notice may be charged in full.
Finding the right fit
The free pre-consultation call is a chance to understand what brings you to therapy, answer initial questions, and see whether Cocoon feels like an appropriate fit. If another kind of support appears more suitable, you may be encouraged to explore other options.
Privacy policy
The contact form collects the information needed to respond to your enquiry, such as your name, age, contact details, occupation, and a short note about what you would like support with.
Information submitted through the website is used for intake and scheduling. It is not sold, used for advertising, or posted publicly. Access is limited to practice-related use.
Please avoid sending highly sensitive crisis information through the website form. If you need immediate help, contact emergency services or a crisis helpline instead.
Emergency care notice
Cocoon is not an emergency or crisis-response service. The website, email, contact form, and scheduled appointments are not designed for urgent psychiatric or medical emergencies.
If you are in immediate danger, feel unable to keep yourself safe, or are experiencing thoughts of self-harm, contact local emergency services or go to the nearest hospital emergency department. You may also contact Vandrevala Foundation at +91 9999 666 555 or AASRA at +91 9820 466 726.